Shipping & Returns
US Shipping: Most orders ship within 2-3 days. Shipping at this time, is based on the most economical way to ship your order. This means that shipping time is completely in the hands of the postal service. We can not control or guarantee delivery times due to the speed of the various postal services processing points and local carriers that your package goes through. Should a package be returned to us because a rejection/nonacceptance from the buyer, we will refund the cost of the order minus shipping fees and a 20% restocking fee. All US packages ship with delivery confirmation for tracking purposes.
International Shipping: We ship the fastest way possible for the amount charged for shipping. Because we can not control processing points and local carriers in either country we can not guarantee delivery times or how long your package might be in transit for. We accurately mark package contents on the custom forms as required by US law, which also means we can not mark your package as a "gift", "sample", lower value than what you paid or with any labeling that allows you to avoid taxes. This is a violation of US Customs Laws and we can face a large fine. International buyers are not subject to US taxes, but all customs, VAT or other fees levied by your country are the responsibility of the buyer. Should a package be returned to us because of customs or rejection from the buyer, we will refund the cost of the order minus shipping fees and a 20% restocking fee.
Please note that first class shipping is offered as a courtesy to our customers. First class mail can not be tracked and can take 1-6+ months to arrive depending on the country. Because of the long delivery times, first class shipping is "at your own risk" and packages will not be replaced. It is highly recommended that, to reduce loss, internationals use priority mailing.
RETURNS: If you are not happy with your item, you must contact us within seven days of the receipt of the item. If you wish to return it within that time frame, we will accept returns, if the item has not been opened or used, minus the shipping cost and a 20% restocking fee. If a package is refused or returned to us, we will refund the item cost minus the shipping and restocking fee. All orders are processed twice to insure that the order has been processed correctly before shipping.